ELENCI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. Please read it carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
1. Personal Information We Collect
"Personal information" means information that identifies or can reasonably be linked to you. We may collect the following categories:
- Contact details: name, billing address, shipping address, phone number, email address
- Financial information: payment card details and transaction information (processed securely by our payment providers, we do not store card numbers)
- Account information: username, password, preferences and settings
- Transaction information: items viewed, added to cart, purchased, returned or exchanged
- Communications: information you include when contacting our support team
- Device and usage information: IP address, browser type, unique identifiers, how and when you interact with the Services
We do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, contact us at support@elenci.nl and we will delete it.
2. How We Collect Your Information
- Directly from you: when you create an account, place an order, or contact us
- Automatically: through your device when you use the Services, via cookies and similar technologies
- From service providers: when they process your information on our behalf
- From partners or other third parties
3. How We Use Your Information
- Provide and improve the Services: process payments, fulfil orders, manage your account, arrange shipping, handle returns and exchanges
- Marketing and advertising: send promotional emails, show relevant advertisements on the Services or other websites
- Security and fraud prevention: authenticate accounts, detect and prevent fraudulent or malicious activity
- Customer support: respond to enquiries and maintain our relationship with you
- Legal compliance: comply with applicable law, respond to legal process, enforce our terms
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Our e-commerce platform provider: platform hosting, order management, payment processing (see below)
- Shipping Partners: shipping and logistics, label generation and tracking
- Payment processors: payment processing
- Email service providers: transactional and marketing emails
- Business and marketing partners: to show you relevant advertising, including via our platform's personalized advertising features
- Affiliates and corporate group: within our business structure where relevant
- Legal and compliance: to comply with legal obligations, respond to subpoenas or government requests, enforce our terms, or protect our rights and the rights of our users
- Business transactions: in connection with a merger, acquisition, or bankruptcy
5. Our E-commerce Platform Provider
The Services are hosted by our e-commerce platform provider, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with our platform provider and third parties in countries other than where you reside, in order to provide and improve the Services.
Our platform provider may also use data from your interactions with our store, combined with data from interactions with other merchants on the same platform, to provide enhanced features. In those cases, our platform provider is the data controller and is responsible for responding to your rights requests related to those purposes.
To learn more, see our platform provider's consumer privacy policy and privacy portal.
6. Cookies
We use cookies and similar technologies for:
- Functional cookies: essential for the store to operate (cart, session), always active
- Analytics cookies: understand how visitors use our site, require your consent
- Marketing cookies: used for advertising and retargeting, require your consent
You can manage your preferences via the cookie banner on our site or through your browser settings.
7. Security and Retention
We take appropriate technical and organisational measures to protect your personal information, including:
- TLS encryption: all data transmitted between you and our store is encrypted via HTTPS
- DNSSEC: our domain is secured with a digital signature to prevent malicious redirection
- Access controls: only authorised personnel can access personal data
- Processor agreements: all third parties are contractually bound to GDPR-compliant security standards
No security measures are perfect. We recommend you do not use unsecured channels to send us sensitive information.
Retention periods:
- Order and transaction data: 7 years (Dutch tax law)
- Customer account data: until you request deletion
- Marketing consent: until you unsubscribe
- Support communications: 2 years after last interaction
8. International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the EEA or the UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses (or equivalent UK mechanisms), unless the destination country has an adequacy decision.
9. Your Rights
Depending on where you live, you may have some or all of the following rights:
- Access: request a copy of the personal information we hold about you
- Rectification: ask us to correct inaccurate data
- Erasure: ask us to delete your data, subject to legal retention obligations
- Portability: receive your data in a structured, machine-readable format
- Objection / Restriction: object to or ask us to restrict certain processing
- Opt out of targeted advertising: depending on where you reside, you may have the right to opt out of the use of your data for targeted advertising
- Withdraw consent: at any time, where processing is based on consent (e.g. marketing emails)
- Managing communications: unsubscribe from marketing emails at any time via the unsubscribe link
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request. You may designate an authorised agent to make requests on your behalf, we will require proof of authorisation.
EEA / UK residents may also lodge a complaint with their local data protection authority. For the EEA: edpb.europa.eu. For the Netherlands: Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl.
To exercise any right, contact us at support@elenci.nl. We will respond within 4 weeks (extendable by 2 months for complex requests, with notice).
10. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. Where required by law, we will notify you of significant changes.
12. Contact
For questions about this Privacy Policy or to exercise your rights: support@elenci.nl
For questions about data processed by our platform provider, see their privacy portal.
For the purpose of applicable data protection laws, ELENCI is the data controller of your personal information.
Last updated: October 2026
