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Questions about your build?

For immediate assistance, please refer to our PAYMENT & DELIVERY and RETURNS & WITHDRAWAL pages before reaching out. Many questions are already addressed there.

Should you have any questions regarding our products, or require assistance with an order, our customer service team will be pleased to assist you. ELENCI is dedicated to offering attentive and reliable support.

You may contact us via support@elenci.nl or through the contact form below. Kindly provide as much detail as possible. We aim to respond within 2 business days.

LUXURY ITEM

Built for a better experience

Each watch comes in a luxurious leather watch box. And that's not all: with every purchase, you receive a free tool to help you adjust the watch strap to fit perfectly.

BUILT FOR DAILY WEAR

Made for everyday moments on the wrist, with a substantial feel and a finish meant to be worn, not kept in a drawer.

SOLID STEEL

Crafted with stainless steel for a substantial wrist feel, lasting durability and a refined finish that holds its shine.

SAPPHIRE CRYSTAL

Scratch-resistant clarity that keeps the dial sharp, clean and easy to read from every angle.

SEIKO MOVEMENT

GOT A QUESTION?

We've got the answer.

Everything you need to know before you order.

Yes. ELENCI watches draw from iconic silhouettes, that's intentional. They are original products, not replicas. No brand is copied, no trademark is infringed. We source every component new, assemble by hand, and sell directly. ELENCI is not affiliated with Seiko or any other watch brand.

No retail chain. No brand legacy. No logo tax. We design and assemble directly, so you pay for the watch, the movement, the sapphire crystal, the steel, not the name behind it.

The weight, the bracelet, the dial depth. Everything that photos don't fully show. Every watch is hand-assembled and quality-checked before it ships, if it doesn't meet our standard, it doesn't leave.

Hand-assembled after your order. Assembly 2–4 days, quality check 1–3 days, shipping 4–8 days. Total: 7–15 calendar days.

14-day returns, no questions asked. Plus a 2-year warranty on every watch. If something isn't right, we make it right.

Yes. Built to live on your wrist, not sit in a drawer. Keep it away from water and swimming; see our Watch Care guide for tips.

Your watch arrives in a premium leather box with a free adjustment tool so you can fit the bracelet to your wrist from day one. No extra purchase needed.

The moment it hit my wrist I stopped scrolling. That was four months ago.
Verified Buyer, The Netherlands

People at the office keep asking where I got it. I just say I found the right builder.
Verified Buyer, Germany

I've worn watches that cost 10 times this. The weight, the finish, the bracelet, it sits the same way. That says everything.
Verified Buyer, United Kingdom

The box, the tool kit, the movement visible through the caseback. From the first second it felt considered.
Verified Buyer, France

Ordered it on a Tuesday. Wore it to a dinner on Friday. Haven't taken it off since.
Verified Buyer, Belgium

EXPLORE THE COLLECTION

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SATISFIED OR REFUNDED

Returns in the next 14 days

24/7 CUSTOMER SERVICE

PREMIUM QUALITY

904L Stainless Steel | Sapphire Crystal

ELENCI operates independently and is not affiliated with any watch brand. All custom parts and movements are sourced new from independent specialist suppliers. We are in no way affiliated with the Seiko brand.

Do you have a question or comment? Feel free to contact us via our contact page or our e-mail:

✉️ support@elenci.nl

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Questions about your build?