BUILT FOR DAILY WEAR
Made for everyday moments on the wrist, with a substantial feel and a finish meant to be worn, not kept in a drawer.
Does ELENCI offer deferred payment?
Not at the moment. You pay securely at checkout with Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay or Bancontact.
Does ELENCI have a secure payment environment?
Absolutely. As soon as you start checking out, you will be taken to a secure internet environment. This ensures that no one else has the opportunity to view your information without your permission. Your connection to our checkout is encrypted (HTTPS), so your payment details are protected while they are sent. You can check this by the lock symbol in your browser's address bar.
What payment methods are available?
You can pay with Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Bancontact.
How will I receive my refund?
Your payment will be refunded via the payment method you used to make the purchase.
How soon will I be refunded after returning an item?
Once we have received and inspected your return, we will refund you within 14 days, using your original payment method unless you agree otherwise. How quickly the money appears in your account depends on your payment method.
What if I haven't received a refund?
If you haven't received your refund within 14 days of us confirming receipt of your return, please contact us at support@elenci.nl and we will look into it right away.
How can I use my discount?
You will receive a discount on your order by entering the discount code on the checkout page.
How long is my discount valid?
When you receive your discount code, the expiration date will be clearly stated.
How do I cancel my order?
Contact support@elenci.nl as soon as possible if you wish to cancel. If your order has already shipped, you may still exercise your applicable right of withdrawal. See our Refund Policy for eligibility and instructions.
How do I report a delivery complaint?
If you have a complaint about delivery, please contact our customer service department.
How quickly does ELENCI deliver?
Our watches are assembled to order. Delivery estimates include assembly:
- Europe: 7–15 calendar days from the order date
Who delivers my orders?
Your orders are delivered by trusted international shipping partners, selected based on what provides the best service for your destination.
Where does ELENCI deliver?
We currently deliver to EU countries. The countries available for your order are shown at checkout.
What if my product is damaged upon delivery?
When returning the product, you can indicate that it was delivered damaged. We will then take care of it for you.
What should I do if I haven't received my package?
Check the track & trace code in your confirmation email, the address and postal code you entered, and any “not at home” messages. If you still haven't received your package 5 days after the original delivery date, please contact our customer service.
What happens to my order if I am not at home?
If your order cannot be delivered, the carrier will explain the available redelivery or collection options and the applicable collection deadline in your tracking information. If the parcel is returned to us, contact support@elenci.nl so we can agree on the next step.
How can I track my order?
You can track your order using the tracking code you received in your confirmation email.
How do I change the delivery address for a current order?
It is the customer's responsibility to ensure that the shipping address provided is correct. Please contact our customer service immediately if you have not yet received a shipping confirmation. If you have already received a shipping confirmation, you can change your address via the tracking link in your shipping confirmation email. It is not possible to change the delivery address once the order is too far along in the delivery process. This is the case if there is a notification on your track and trace page.
Why haven't I received an order confirmation yet?
Check whether the money has been debited. Payments may be delayed due to high traffic on the payment platform. If you have not received an order confirmation after 1 hour, please contact our customer service. Also check your spam folder, as your order confirmation may have ended up there by mistake. If no money has been debited, the order has failed. You don't need to worry about receiving two orders, because the order will only be processed once the payment has been successful.
